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NYX Cancún Hotel Travel insurance

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NYX Cancún Hotel Cancun
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    Travel with complete peace of mind with HOTEL NYX CANCÚN.

    Assistance and Cancellation Plan included for NYX Rewards members

    At HOTEL NYX CANCÚN we want you to enjoy your trip with total confidence. For this reason, we provide you with an Assistance and Cancellation Plan in collaboration with Intermundial, a company specialized in travel insurance. As part of our exclusive benefits, NYX Rewards members who book the “Pay Now and Start Saving” Rate enjoy this plan included at no additional cost, valid for the reservation holder and all accompanying guests. An exclusive loyalty benefit that protects you against unforeseen events before traveling and throughout your entire stay.

    Cancellation Coverage NYX Cancún Hotel Cancun

    Cancellation Coverage

    Even though the rate is Non-Refundable, the plan allows you to cancel your reservation for justified reasons and request a 100% refund of the stay amount, within the plan’s limits and conditions. It includes, among others, the following covered reasons:

    • Serious illness, accident, or death of the holder or an immediate family member
    • Hospitalization or serious medical worsening
    • Quarantine or prescribed medical isolation
    • Epidemics, natural disasters, or extraordinary events that prevent travel
    • Cancellation of the companion’s trip due to a covered reason
    • Cancellation coverage is valid from reservation confirmation until the hotel arrival day.
    Travel Assistance Coverage NYX Cancún Hotel Cancun

    Travel Assistance Coverage

    During your stay you will have 24/7 travel assistance service, designed to help you with any unforeseen event at the destination. Includes:

    • Medical assistance due to illness or accident
    • Direct coordination with international medical centers
    • Repatriation or medical transport if necessary
    • Assistance and follow-up in case of luggage loss or delay
    • Support with travel incidents
    • Assistance coverage starts on the day of arrival at the destination and remains active throughout the entire stay.

    Optional plans for all customers

    In addition to the free plan included for NYX Rewards, all HOTEL NYX CANCÚN customers can purchase optional protection plans during the booking process. These plans allow you to extend coverage, increase limits, or add greater flexibility depending on the type of trip.

    Optional Assistance Plan NYX Cancún Hotel Cancun

    Optional Assistance Plan

    Available in PLUS or VIP Designed for those who want to have full assistance during their stay. Includes in summary:

    • Medical assistance at destination with increased limits depending on the plan
    • 24/7 service and coordination from anywhere in the world
    • Repatriation or medical transport
    • Travel incident management
    • Coverage in case of luggage loss, theft, or delay

    ✅ Flexible: can be modified or canceled up to 24 hours before arrival.

    Optional Assistance and Cancellation Plan NYX Cancún Hotel Cancun

    Optional Assistance and Cancellation Plan

    Available in PLUS or VIP The most complete option for those seeking maximum protection before and during the trip.

    Includes: 

    • Trip cancellation for up to 28 justified reasons
    • Reimbursement of non-refundable expenses within the plan limits
    • Medical and personal assistance throughout the entire stay
    • Reimbursement for trip interruption due to a covered reason

    ⚠️ This plan does not allow changes or cancellations once purchased.

    Frequently asked questions about the HOTEL NYX CANCÚN plan

    In collaboration with Intermundial

    • Do I have to pay upfront if I need medical assistance?

      Generally no. As long as you contact the 24-hour assistance service beforehand, Mas Servicios will directly coordinate medical care with the corresponding center.

    • Who is the provider and insurer of the insurance?

      The protection plans offered during booking at HOTEL NYX CANCÚN are managed by Intermundial XXI, S.L.U. and insured by Más Servicios, an insurer specialized in travel insurance with extensive experience in the tourism sector.

    • Where can I review the insurance terms before purchasing?

      During the booking process you will have access to all insurance documentation, including:

      • Insurance Product Information Document
      • General Terms and Conditions
      • Coverage summary, with details of guarantees, limits, minimums, and cancellation reasons

      This way you can decide with full transparency before confirming the purchase.

    • Is it mandatory to purchase insurance?

      No. NYX Rewards members already have a plan included free of charge when booking the Non-Refundable Rate. Optional plans are completely voluntary and are offered as an additional service to travel with greater peace of mind.

    • Who is covered by the insurance?

      The insurance covers the reservation holder and all included accompanying guests, including adults, minors, and babies. To provide a better service, it is important that all accompanying guests are registered via the email that Intermundial sends after the booking.

    • When does the insurance coverage begin?

      • Cancellation coverage: activates from the day after purchase.
      • Assistance coverage: begins on the trip start day.

    • What happens if I have to cancel my reservation?

      First you must cancel the reservation with HOTEL NYX CANCÚN. If the reason for cancellation is included among the causes covered by the purchased insurance, you must report the claim to Mas Servicios and provide the required documentation to request reimbursement.

    • What do I do if my luggage is lost or delayed?

      You must file an incident report (PIR) at the airport and keep it along with the receipts for expenses. With this documentation you can manage the claim according to the coverage of the purchased insurance.

    • Can I modify or cancel the insurance once purchased?

      • Assistance-only insurance: can be modified or canceled up to 24 hours before arrival.
      • Insurance with cancellation: does not allow changes or cancellations once purchased.

    • How do I manage an incident or a claim?

      Quickly and easily through the MAS SERVICIOS Customer Area.