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NYX Cancún Hotel Frequently asked questions

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NYX Cancún Hotel Cancun
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    Hotel NYX Cancun Frequently asked questions

    Questions and answers about our Hotel

     

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    • The hotel’s beach is suitable for swimming, and we are in a privileged area where very little sargassum reaches.

    • We offer excellent free Wi-Fi. To connect, simply enter your full name and room number.

    • Check-in is at 3:00 PM and check-out is at 12:00 PM.

    • We offer the Master Suite category, which is the only one with a full ocean view. We also have the Junior Suite category, which offers a partial ocean view.

    • At check-in, a deposit of $3,000 MXN or $150 USD is required. If there is any damage or incident, it will be charged from this deposit; otherwise, it will be refunded at check-out.

    • The hotel is approximately 25 minutes from the airport. The distance between the property and the airport is 22.5 km.

    • There are 2 à la carte restaurants on the property, and both require reservations.

      ● The Italian restaurant Chianti requires a minimum of 3 nights under the all-inclusive plan to book one complimentary dinner.
      ● The Japanese restaurant Umami requires a minimum of 5 nights under the all-inclusive plan to book a teppanyaki dinner. The sushi bar does not require a reservation or a minimum stay.

    • Hotel NYX Cancun does not have a specific menu for special diets; however, upon entering the restaurant, you should inform the waiter so they can offer a special dish that meets your dietary needs.

    • We do not have a kids club or specific children’s activities; however, our entertainment activities are family-friendly and include options like volleyball, ping-pong, crafts, etc.

    • The hotel offers free parking exclusively for guests.

    • Hotel NYX Cancun is not pet-friendly; we do not accept pets.

    • The hotel offers live music for nighttime entertainment, including funk, salsa, Latin rhythms, karaoke, etc.

    • We offer towel service from 8:00 AM to 6:00 PM.

    • We offer Balinese beds on the hotel beach for an additional charge. They are available from 10:00 AM to 6:00 PM and can be booked directly with a beach waiter.

    • Room service is available from 12:00 PM to 10:00 PM. This service is not included in the all-inclusive plan and carries an additional cost.